Fintech pro reviews bunq’s AI: Room for big improvements ahead

TLDR: bunq, a Dutch digital banking platform, has been marketing itself as Europe’s first AI-powered bank. However, industry professional Jason Mikula tested the platform’s AI chatbot, Finn, and found that its responses were not impressive. Questions about spending on groceries and specific merchants consistently generated incorrect responses, and more general questions received incomplete or irrelevant answers. Mikula noted that if users have to double-check every analysis from a bank chatbot, it defeats the purpose of saving time. bunq management acknowledged that Finn is still in the beta phase and welcomes user feedback to improve its performance.