Zuto: AI, the Ideal Workmate

Zuto, a car finance marketplace, has recognized the potential of AI while also understanding the importance of customer service. They have found that AI can be used to enhance customer interactions, automate tasks such as document checking, and provide prompts and information to support conversations. This not only improves the customer experience but also frees up time for human agents to have more meaningful interactions. However, there are still barriers to the adoption of AI, such as cost and energy consumption. Zuto is trialling different AI models to find the most cost-effective and functional solutions. Additionally, while AI has the capacity to take on more tasks traditionally done by humans, human interaction remains crucial, and AI is seen as a co-pilot rather than a replacement.