Duck Creek making a splash in insurers’ payment connectivity.

TLDR:

Duck Creek Technologies has launched Duck Creek Payments, a cloud-based solution that aims to transform connectivity to payment providers for North American insurers. The solution simplifies payment processes, enhances cost efficiency, and improves customer experiences by providing insurers with access to global payment providers. Duck Creek Payments serves as a single entry point to the global payments ecosystem, eliminating integration challenges and offering flexibility to insurers.

Full Article:

Duck Creek Technologies, a leading provider of intelligent solutions for property and casualty (P&C) and general insurance, has introduced Duck Creek Payments in the North American market. This cloud-based Software as a Service (SaaS) solution is designed to revolutionize the insurance industry by offering insurers unparalleled access to global payment providers and technologies for premium collections and claims disbursements.

The key elements of this transformation include:

• Simplifying payment processes and enhancing cost efficiency
• Improving customer experiences and ensuring payment compliance
• Providing insurers with access to global payment providers through a single entry point
• Seamlessly integrating preferred payment technologies on a regional or global scale
• Offering choice and flexibility to insurers for a streamlined payment experience

Jess Keeney, Chief Product & Technology Officer at Duck Creek Technologies, highlighted the innovative nature of Duck Creek Payments, emphasizing its potential to offer significant advantages to customers and position them for success in the evolving digital payments landscape. Karlyn Carnahan, head of Celent’s North American insurance practice, stressed the importance of modernizing payment processes for insurers to stay agile, reduce operational complexities, and deliver a frictionless customer-centric experience in today’s technological age.

By complementing Duck Creek’s suite of core system solutions, Duck Creek Payments aims to lead insurers towards a future where efficiency and customer satisfaction are paramount. The solution not only addresses the unique needs of insurers but also provides a strategic necessity for the insurance industry to thrive and meet the evolving needs of both insurers and policyholders alike.